You can track your order using the tracking number we emailed you after checkout. If you created an account, you can also check your order status right from your CLEARSTEM portal. Or just use this link and enter the email or mobile number you used at

Where can I find the status of my order?

We process orders quickly so the window to make changes is narrow. Here's what's possible for one-time orders, subscription orders, and address changes.

We process orders quickly, so the window to make changes is narrow. Here&apos;s what&apos;s possible and when.<h2 id="one-time-orders">One-time orders</h2>If your order hasn&apos;t shipped yet: Contact us immediately via live chat or email with your order number. If your order hasn&apos;t been picked and labeled yet, we may be able to cancel it or make changes.If your order has already shipped: Once a shipping label has been created, we cannot stop the shipment. You&apos;ll need to either refuse delivery or initiate a return once it arrives.<blockquote>Tip If you receive an email saying your order has shipped, that means the window to cancel has passed. Contact us as soon as possible &#x2014; the sooner you reach out, the better the chance we can help.</blockquote><h2 id="subscription-orders">Subscription orders</h2>Subscription orders are processed on your billing date. The best way to avoid an unwanted charge is to cancel or pause your subscription at least 24 hours before your renewal date.To manage your subscription:<ol><li>Log in to your CLEARSTEM account at <a href="https://clearstem.com/account">clearstem.com/account</a></li><li>Navigate to Subscriptions</li><li>Select Pause, Skip next order, or Cancel</li></ol>If you were charged for an order you didn&apos;t intend to place, contact us right away with your order number. We&apos;ll review it and, if the order hasn&apos;t shipped, cancel and refund you.<h3 id="sometimes-life-gets-ahead-of-you">Sometimes life gets ahead of you</h3>If a subscription processes before you had a chance to adjust or pause it, we&apos;re here to help sort it out.<ul><li>Check your inbox for previous subscription confirmation and renewal reminder emails (sent 3 days before each renewal)</li><li>If you believe it was an error, contact us with your order number &#x2014; we handle these on a case-by-case basis</li></ul><h2 id="changing-items-or-shipping-address">Changing items or shipping address</h2>We cannot swap individual products in an order once it&apos;s been placed. For address changes, contact us immediately with your order number and the correct address &#x2014; we can update it if your order hasn&apos;t shipped.

Can I change or cancel my order?

We’re so sorry to hear there’s an issue with your order, and we want to make this right for you! Please head over to the ‘Chat with us’ feature on our website and select 'There is something wrong with my order.' This will help us assist you as quickl

We&#x2019;re so sorry to hear there&#x2019;s an issue with your order, and we want to make this right for you! Please head over to the &#x2018;Chat with us&#x2019; feature on our website and select &apos;There is something wrong with my order.&apos; This will help us assist you as quickly as possible. You can also send us an email at support@clearstem.com. Whether it&#x2019;s a missing item, a damaged product, or any other concern, we&apos;re here to resolve it for you. Thank you for your patience, and we look forward to helping you!

There is an issue with my order I just received. What should I do?

Our subscription service is designed to make getting your favorite CLEARSTEM products hassle-free. Simply select your desired frequency of delivery before checking out, and we'll automatically ship your chosen products to you at the selected interval

Our subscription service is designed to make getting your favorite CLEARSTEM products hassle-free. Simply select your desired frequency of delivery before checking out, and we&apos;ll automatically ship your chosen products to you at the selected intervals. Your payment method on file will be charged automatically, ensuring you never run out of your essentials. Plus, you&apos;ll have an online account to easily view and manage your subscription.&#xA0;

How does your subscription work?

We proudly offer Subscribe & Save options on most of our products to help keep your skincare routine consistent and stress-free. Simply select “Subscribe & Save” on the product page, choose your preferred delivery frequency every 30, 45, or 60 days,

How do I create a subscription?

To update your shipping or billing information, log in to your online account and go to the "Manage Address & Payment Details" section. If you have any further questions, you can contact us at support@clearstem.com. We’ll be happy to assist you. We’r

To update your shipping or billing information, log in to your online account and go to the &quot;Manage Address &amp; Payment Details&quot; section. If you have any further questions, you can contact us at support@clearstem.com. We&#x2019;ll be happy to assist you. We&#x2019;re here to ensure everything is accurate and up to date for you! &#xA0; &#xA0; &#xA0;<img src="https://attachments.gorgias.help/3RBN0xMwMq249GJP/hc/ZPB9rx1bQg6WVa3O/2026032018-8fb47c05-db7e-4c65-915b-d9d52139cfcc-e8dfe18d-82f5-4617-9695-05c3780ef850.png" width="602" class="fr-fic fr-dii" style="width: 665px; height: 278.372px;">&#xA0; &#xA0;

How do I update my shipping or billing information?

You can easily swap or add more products by logging into your online account and navigating to the "Manage Your Subscription" section. Select the product you wish to add or swap. If you have any further questions, you can contact us at support@clears

How can I swap or add more products?

You can easily cancel your subscription by logging into your online account, navigating to the "Manage Your Subscription" section, and selecting the product you wish to cancel. If you have any further questions, you can contact us at support@clearste

How do I cancel my subscription?

Yes — most CLEARSTEM products are available on Subscribe &amp; Save. Get 15% off every order, free shipping, and full flexibility to pause, skip, or cancel anytime.

Subscribing to CLEARSTEM isn&apos;t just about saving money (though you do). It&apos;s about giving your skin the consistency it needs to change.Skin is a long game. Actives like CELLRENEW&#xAE; and MINDBODYSKIN&#xAE; work cumulatively &#x2014; skipping months or running out between shipments resets your progress. Subscription keeps your routine uninterrupted so results compound.<h2 id="what-you-get-as-a-subscriber">What you get as a subscriber</h2><ul><li>Save 15% on every order &#x2014; applied automatically, every time</li><li>Never run out &#x2014; your next order ships on your chosen schedule (every 30, 45, or 60 days &#x2014; you choose)</li><li>Full flexibility &#x2014; pause, skip, swap products, or cancel anytime from your account dashboard. No phone calls required.</li><li>Priority support &#x2014; subscribers go to the front of the line if anything goes wrong with an order</li><li>Early access &#x2014; subscribers get first notice and first access to new launches and limited restocks</li></ul><blockquote>You&apos;re in control Subscription at CLEARSTEM means you set the cadence. Log in anytime to delay your next order, swap a product, or update your shipping address. To cancel, it takes two clicks in your account &#x2014; no holds, no guilt.</blockquote><h2 id="managing-your-subscription">Managing your subscription</h2>Log in at <a href="https://clearstem.com/account">clearstem.com/account</a> and select Subscriptions. From there you can:<ul><li>Skip the next order</li><li>Pause your subscription (up to 3 months)</li><li>Change your next ship date</li><li>Swap a product in your bundle</li><li>Update your address or payment method</li><li>Cancel</li></ul>

Are products available on subscription?

If your order arrived damaged or leaking, here's exactly what to do — including what photos to take and how to reach us within the 7-day window.

We&apos;re so sorry your order didn&apos;t arrive in perfect condition. Damaged shipments are rare, but when they happen, we want to make it right quickly.<h2 id="what-counts-as-a-damaged-order">What counts as a damaged order?</h2><ul><li>Broken or cracked product packaging</li><li>Leaking products inside the box</li><li>Crushed or compromised outer packaging that affected the products</li><li>Opened or tampered packaging upon arrival</li></ul><h2 id="what-to-do-right-away">What to do right away</h2>Step 1: Take photos before discarding anything. Photograph the outer box, the products, and any damage visible.Step 2: Contact us within 7 days of delivery. Email <a href="mailto:support@clearstem.com">support@clearstem.com</a> with your order number, a description of the damage, and your photos.Step 3: We&apos;ll take care of the rest. In most cases, we&apos;ll send a replacement immediately &#x2014; no need to return the damaged product.<blockquote>Do I need to return the damaged product? Usually not. For most damage claims we don&apos;t require a return &#x2014; just photos and your order details. We&apos;ll let you know if we need anything else.</blockquote>

My order arrived damaged — what do I do?

Something missing? There are two different situations — a product missing from your box, or a package that never arrived. Find your situation and what to do next.

There are two different situations that feel similar but need different solutions. Find yours below.<h2 id="situation-a-my-package-arrived-but-a-product-is-missing">Situation A: My package arrived, but a product is missing</h2>First &#x2014; check your order confirmation email to verify all items were in the same shipment. During busy periods, some orders ship in multiple packages. Check your email and spam folders for any notifications of a split shipment.If everything was supposed to be in one box and a product is missing:<ul><li>Take a photo of everything you received alongside the packing slip</li><li>Contact us within 7 days of delivery at <a href="mailto:support@clearstem.com">support@clearstem.com</a> or via live chat</li><li>Include your order number and which item(s) are missing</li></ul>We&apos;ll verify against the packing record and ship the missing item right away.<blockquote>Common reason for missing items On rare occasions, a product sells out between order placement and fulfillment. If this happened, you should have received an email notification and a refund for that item. Check your inbox (including spam) for that notice.</blockquote><h2 id="situation-b-my-tracking-shows-delivered-but-i-never-got-the-package">Situation B: My tracking shows delivered, but I never got the package</h2>Before contacting us, try these steps &#x2014; they resolve the issue in many cases:<ul><li>Wait 24 hours. Carrier GPS and delivery scans sometimes update a few hours before physical delivery.</li><li>Check around your property &#x2014; side doors, mailroom, with a neighbor, with your building manager.</li><li>Check with anyone else at your address who may have brought it inside.</li><li>Look for a carrier notice &#x2014; the driver may have left it with a neighbor or in a secure location.</li></ul>If 24 hours have passed and the package is still nowhere to be found, contact us with your order number. We&apos;ll investigate with the carrier and, in most cases, send a replacement or issue a refund.<blockquote>Our commitment CLEARSTEM stands behind every order &#x2014; if we shipped it and you didn&apos;t receive it, we&apos;ll make it right.</blockquote>

Something is missing from my order

Received the wrong product? Here's what to do, what to have ready, and what we'll do to fix it fast — including our promise on prepaid returns and no charges for our error.

Receiving the wrong product is frustrating, and we want to resolve it as quickly as possible.<h2 id="what-to-do">What to do</h2><ul><li>Don&apos;t discard the wrong item &#x2014; we may ask you to return it (or we may not, depending on the situation).</li><li>Contact us within 7 days of delivery via live chat, email <a href="mailto:support@clearstem.com">support@clearstem.com</a>, or the Help Center contact form.</li><li>Have ready: your order number, the name of the product you received, the name of the product you ordered, and a photo of what arrived.</li></ul><h2 id="what-happens-next">What happens next</h2>Once we confirm the mix-up, we&apos;ll ship your correct item immediately &#x2014; typically with expedited shipping at no charge to you. In most cases, we&apos;ll also send a prepaid return label for the wrong item, or let you keep it if the return isn&apos;t necessary.<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(215, 198, 230); text-align: center;">Our promise You will never be asked to return something in these cases without a prepaid label, and you will never be charged for our fulfillment error. </td></tr></tbody></table>

I received the wrong item — what do I do?

For additional support, email our support team at support@clearstem.com

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