Using Your HSA or FSA at CLEARSTEM. Starting July 1, 2026, your pre-tax health savings dollars can work harder for your skin!. OVERVIEW. A Health Savings Account (HSA) or Flexible Spending Account (FSA) lets you set aside pre-tax dollars for eligible

Using Your HSA or FSA at CLEARSTEMStarting July 1, 2026, your pre-tax health savings dollars can work harder for your skin! OVERVIEW<h1 dir="ltr" id="what-is-hsafsa--and-why-does-it-matter">What Is HSA/FSA &#x2014; and Why Does It Matter?</h1>A Health Savings Account (HSA) or Flexible Spending Account (FSA) lets you set aside pre-tax dollars for eligible health and wellness expenses. Paying with those funds means you&#x2019;re spending money that was never taxed &#x2014; and that&#x2019;s a real difference. Qualified customers save an average of 30%* compared to paying with a regular card.To be clear: this is not a discount on your order. You pay full price. The savings come from using pre-tax money &#x2014; your tax rate, applied to your purchase. STEP BY STEP<h1 dir="ltr" id="how-it-works-at-clearstem">How It Works at CLEARSTEM</h1>We&#x2019;ve partnered with Truemed to make it simple to use your HSA or FSA funds directly at checkout. A wide range of CLEARSTEM products are eligible &#x2014; you can browse the full list on our&#xA0;<a href="https://clearstem.com/collections/fsa-hsa-eligible">HSA/FSA Eligible Products collection page</a>.<div dir="ltr" align="left"><table><tbody><tr><td style="background-color: rgb(215, 198, 230);" class="fr-thick">A note on two of our SPF products: SUNNYSIDEKICK&#xAE; and YOUARESUNSHINE&#x2122; SPF 50+ are pre-approved for HSA/FSA &#x2014; meaning you can pay with your card directly at checkout with no health questionnaire or LMN required. For all other eligible products, the standard flow below applies.</td></tr></tbody></table></div><ol><li dir="ltr" style="text-decoration:none;">Add eligible products to your cart and head to checkout.</li><li dir="ltr" style="text-decoration:none;">Select Truemed as your payment method. Avoid Shop Pay or Apple Pay &#x2014; these hide the Truemed option (staying logged into your CLEARSTEM account is fine and won&#x2019;t affect anything).</li><li dir="ltr" style="text-decoration:none;">Complete a short health questionnaire (about 60&#x2013;90 seconds). An independent, licensed clinician reviews your responses &#x2014; no appointment needed.</li><li dir="ltr" style="text-decoration:none;">If approved, enter your HSA/FSA card details to complete your purchase.</li><li dir="ltr" style="text-decoration:none;">You&#x2019;ll receive a Letter of Medical Necessity (LMN) by email. Hold onto it &#x2014; the IRS requires you to keep it for 3 years.</li></ol><div dir="ltr" align="left"><table class="fr-table-selection-hover"><tbody><tr><td style="background-color: rgb(215, 198, 230);" class="fr-thick ">Heads up: If you don&#x2019;t see Truemed at checkout, make sure you&#x2019;re not checking out with Shop Pay or Apple Pay &#x2014; those payment options hide Truemed. Staying logged into your CLEARSTEM account is totally fine and won&#x2019;t affect anything.</td></tr></tbody></table></div> DOCUMENTATION<h1 dir="ltr" id="what-is-a-letter-of-medical-necessity">What Is a Letter of Medical Necessity?</h1>A Letter of Medical Necessity (LMN) is issued by an independent, licensed clinician confirming that a product is medically appropriate for your health needs. The IRS requires this documentation when using HSA or FSA funds on health and wellness products.Your LMN is valid for 12 months from the issue date. You&#x2019;ll get it by email, and it&#x2019;s also stored in your Truemed dashboard at truemed.com for easy access. ELIGIBILITY<h1 dir="ltr" id="what-if-im-not-approved">What If I&#x2019;m Not Approved?</h1>Not everyone qualifies &#x2014; eligibility depends on your individual health circumstances and a clinician&#x2019;s assessment. That&#x2019;s completely normal. Here&#x2019;s what to know: the clinical review happens before you ever enter your HSA/FSA card, so if you&#x2019;re not approved:<ul><li dir="ltr" style="text-decoration:none;">No order is placed and no payment is taken &#x2014; there&#x2019;s nothing to cancel.</li><li dir="ltr" style="text-decoration:none;">You&#x2019;ll receive an email from Truemed directly explaining the outcome.</li><li dir="ltr" style="text-decoration:none;">You&#x2019;re welcome to complete your purchase with a regular credit or debit card.</li></ul>For questions about your specific outcome, reach out to Truemed directly at support@truemed.com. REIMBURSEMENT<h1 dir="ltr" id="paid-with-a-regular-card-you-can-still-get-reimbursed">Paid With a Regular Card? You Can Still Get Reimbursed.</h1>If you already checked out with a credit or debit card, you may still be able to get that money back through your HSA or FSA.<ol><li dir="ltr" style="text-decoration:none;">Check your order confirmation email or page for your Truemed link.</li><li dir="ltr" style="text-decoration:none;">Complete the short health questionnaire.</li><li dir="ltr" style="text-decoration:none;">If approved, Truemed sends you an LMN and receipt.</li><li dir="ltr" style="text-decoration:none;">Log into your HSA/FSA administrator&#x2019;s portal, go to Reimbursements or Claims, and upload both documents.</li></ol>Reimbursement timelines vary by administrator &#x2014; typically a few days to a few weeks. FAQ<h1 dir="ltr" id="common-questions">Common Questions</h1><div dir="ltr" align="left"><table><tbody><tr><td style="background-color: rgb(215, 198, 230); width: 21.0171%;" class="fr-thick">Question</td><td style="background-color: rgb(215, 198, 230); width: 78.6901%;" class="fr-thick">Answer</td></tr><tr><td class="fr-thick" style="width: 21.0171%;">Which products are HSA/FSA eligible?</td><td class="fr-thick" style="width: 78.6901%;">Browse our full list on the HSA/FSA Eligible Products&#xA0;<a href="https://clearstem.com/collections/fsa-hsa-eligible" style="text-decoration:none;">collection page</a>&#xA0;on our website. Most CLEARSTEM skincare and supplement products qualify with an LMN. SUNNYSIDEKICK&#xAE; and YOUARESUNSHINE&#x2122; SPF 50+ are pre-approved &#x2014; no questionnaire needed for those.</td></tr><tr><td class="fr-thick" style="width: 21.0171%;">Why don&#x2019;t I see Truemed at checkout?</td><td class="fr-thick" style="width: 78.6901%;">Make sure you&#x2019;re not checking out with Shop Pay or Apple Pay &#x2014; those hide the Truemed option. Being logged into your CLEARSTEM account is unrelated and won&#x2019;t cause this. Truemed also only works on our direct website, not third-party retailers like Amazon.</td></tr><tr><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 21.0171%;">Where is my LMN?</td><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 78.6901%;">Log into your Truemed dashboard at truemed.com. Also check your spam folder &#x2014; the email comes from Truemed.</td></tr><tr><td class="fr-thick" style="width: 21.0171%;">How much will I actually save?</td><td class="fr-thick" style="width: 78.6901%;">Qualified customers save an average of 30% &#x2014; equal to their income tax rate. Your exact savings depend on your personal tax situation.</td></tr><tr><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 21.0171%;">Can I use my FSA on a subscription?</td><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 78.6901%;">Yes &#x2014; pay with a regular card, complete the Truemed questionnaire post-purchase, and submit your LMN and receipt to your FSA administrator. One LMN covers recurring charges for 12 months.</td></tr><tr><td class="fr-thick" style="width: 21.0171%;">My HSA/FSA card was declined. Now what?</td><td class="fr-thick" style="width: 78.6901%;">Check your account balance, confirm your card is active, and call your card issuer. You can also pay with a regular card and submit for reimbursement.</td></tr><tr><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 21.0171%;">Can I split payment?</td><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 78.6901%;">Yes. Truemed&#x2019;s Split Pay lets you cover part of the order with your HSA/FSA card and the rest with a regular card. Available on one-time purchases.</td></tr><tr><td class="fr-thick" style="width: 21.0171%;">Why is only part of my order eligible?</td><td class="fr-thick" style="width: 78.6901%;">Some products are partially eligible per IRS guidelines. Your LMN and receipt will show the exact eligible amount.</td></tr><tr><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 21.0171%;">I don&#x2019;t have an HSA or FSA.</td><td class="fr-thick" style="background-color: rgb(255, 255, 255); width: 78.6901%;">Truemed is only available to customers with an active HSA or FSA. Check with your employer&#x2019;s HR or benefits team about enrollment.</td></tr></tbody></table></div> SUPPORT<h1 dir="ltr" id="still-have-questions">Still Have Questions?</h1>We&#x2019;re here for you. For questions about your CLEARSTEM order, reach out to our team directly. For anything related to your LMN, qualification status, or the Truemed process, contact Truemed support at support@truemed.com.*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.

Can I buy CLEARSTEM Products using my HSA or FSA?

Yes — most CLEARSTEM products are available on Subscribe &amp; Save. Get 15% off every order, free shipping, and full flexibility to pause, skip, or cancel anytime.

Subscribing to CLEARSTEM isn&apos;t just about saving money (though you do). It&apos;s about giving your skin the consistency it needs to change.Skin is a long game. Actives like CELLRENEW&#xAE; and MINDBODYSKIN&#xAE; work cumulatively &#x2014; skipping months or running out between shipments resets your progress. Subscription keeps your routine uninterrupted so results compound.<h2 id="what-you-get-as-a-subscriber">What you get as a subscriber</h2><ul><li>Save 15% on every order &#x2014; applied automatically, every time</li><li>Never run out &#x2014; your next order ships on your chosen schedule (every 30, 45, or 60 days &#x2014; you choose)</li><li>Full flexibility &#x2014; pause, skip, swap products, or cancel anytime from your account dashboard. No phone calls required.</li><li>Priority support &#x2014; subscribers go to the front of the line if anything goes wrong with an order</li><li>Early access &#x2014; subscribers get first notice and first access to new launches and limited restocks</li></ul><blockquote>You&apos;re in control Subscription at CLEARSTEM means you set the cadence. Log in anytime to delay your next order, swap a product, or update your shipping address. To cancel, it takes two clicks in your account &#x2014; no holds, no guilt.</blockquote><h2 id="managing-your-subscription">Managing your subscription</h2>Log in at <a href="https://clearstem.com/account">clearstem.com/account</a> and select Subscriptions. From there you can:<ul><li>Skip the next order</li><li>Pause your subscription (up to 3 months)</li><li>Change your next ship date</li><li>Swap a product in your bundle</li><li>Update your address or payment method</li><li>Cancel</li></ul>

Are products available on subscription?

You can track your order using the tracking number we emailed you after checkout. If you created an account, you can also check your order status right from your CLEARSTEM portal. Or just use this link and enter the email or mobile number you used at

Where can I find the status of my order?

We process orders quickly so the window to make changes is narrow. Here's what's possible for one-time orders, subscription orders, and address changes.

We process orders quickly, so the window to make changes is narrow. Here&apos;s what&apos;s possible and when.<h2 id="one-time-orders">One-time orders</h2>If your order hasn&apos;t shipped yet: Contact us immediately via live chat or email with your order number. If your order hasn&apos;t been picked and labeled yet, we may be able to cancel it or make changes.If your order has already shipped: Once a shipping label has been created, we cannot stop the shipment. You&apos;ll need to either refuse delivery or initiate a return once it arrives.<blockquote>Tip If you receive an email saying your order has shipped, that means the window to cancel has passed. Contact us as soon as possible &#x2014; the sooner you reach out, the better the chance we can help.</blockquote><h2 id="subscription-orders">Subscription orders</h2>Subscription orders are processed on your billing date. The best way to avoid an unwanted charge is to cancel or pause your subscription at least 24 hours before your renewal date.To manage your subscription:<ol><li>Log in to your CLEARSTEM account at <a href="https://clearstem.com/account">clearstem.com/account</a></li><li>Navigate to Subscriptions</li><li>Select Pause, Skip next order, or Cancel</li></ol>If you were charged for an order you didn&apos;t intend to place, contact us right away with your order number. We&apos;ll review it and, if the order hasn&apos;t shipped, cancel and refund you.<h3 id="sometimes-life-gets-ahead-of-you">Sometimes life gets ahead of you</h3>If a subscription processes before you had a chance to adjust or pause it, we&apos;re here to help sort it out.<ul><li>Check your inbox for previous subscription confirmation and renewal reminder emails (sent 3 days before each renewal)</li><li>If you believe it was an error, contact us with your order number &#x2014; we handle these on a case-by-case basis</li></ul><h2 id="changing-items-or-shipping-address">Changing items or shipping address</h2>We cannot swap individual products in an order once it&apos;s been placed. For address changes, contact us immediately with your order number and the correct address &#x2014; we can update it if your order hasn&apos;t shipped.

Can I change or cancel my order?

Having an issue with your order? Find the right article for missing items, damaged orders, or wrong items received — or reach out to us directly.

We&apos;re so sorry to hear there&apos;s an issue &#x2014; we want to make this right for you as quickly as possible. Depending on what happened, you may be able to resolve it right here:<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(238, 218, 234);"><ul id="isPasted"><li style="line-height: 2; font-size: 16px;">Something is missing from my order &#x2014; <a href="https://help.clearstem.com/en-US/Something-is-missing-from-my-order">Something is missing from my order</a></li><li style="font-size: 16px; line-height: 2;">My order arrived damaged or leaking &#x2014; <a href="https://help.clearstem.com/en-US/My-order-arrived-damaged-what-do-I-do">My order arrived damaged &#x2014; what do I do?</a></li><li style="font-size: 16px; line-height: 2;">I received the wrong item &#x2014; <a href="https://help.clearstem.com/en-US/I-received-the-wrong-item-what-do-I-do">I received the wrong item &#x2014; what do I do?</a></li></ul></td></tr></tbody></table>If your issue isn&apos;t covered above, or you&apos;d prefer to speak with us directly, reach out at <a href="mailto:support@clearstem.com">support@clearstem.com</a> or use the Chat with us feature on our website and select &quot;There is something wrong with my order.&quot; We&apos;ll get it sorted for you.

There is an issue with my order I just received. What should I do?

To update your shipping or billing information, log in to your online account and go to the "Manage Address & Payment Details" section. If you have any further questions, you can contact us at support@clearstem.com. We’ll be happy to assist you. We’r

To update your shipping or billing information, log in to your online account and go to the &quot;Manage Address &amp; Payment Details&quot; section. If you have any further questions, you can contact us at support@clearstem.com. We&#x2019;ll be happy to assist you. We&#x2019;re here to ensure everything is accurate and up to date for you! &#xA0; &#xA0; &#xA0;<img src="https://attachments.gorgias.help/3RBN0xMwMq249GJP/hc/ZPB9rx1bQg6WVa3O/2026032018-8fb47c05-db7e-4c65-915b-d9d52139cfcc-e8dfe18d-82f5-4617-9695-05c3780ef850.png" width="602" class="fr-fic fr-dii" style="width: 665px; height: 278.372px;">&#xA0; &#xA0;

How do I update my shipping or billing information?

Skip, pause, swap, reschedule, update payment details, or cancel — everything you can do with your CLEARSTEM subscription, all from your account dashboard.

Your CLEARSTEM subscription is yours to control &#x2014; skip, pause, swap, reschedule, or cancel anytime, all from your account. No phone calls, no hoops.To get started, log in at <a href="https://clearstem.com/account">clearstem.com/account</a> and select Subscriptions. Everything below happens from there.<h2 id="skip-a-shipment">Skip a shipment</h2>Need a little more time to finish what you have? You can skip any upcoming order:<ol><li>Log into your CLEARSTEM account.</li><li>Click the &quot;Subscriptions&quot; tab.</li><li>Find the subscription you&apos;d like to skip and click &quot;Skip.&quot;</li></ol><h2 id="pause-your-subscription">Pause your subscription</h2>You can pause your subscription for up to 3 months from the same Subscriptions dashboard &#x2014; your products and pricing will be waiting for you when you&apos;re ready to resume.<h2 id="swap-or-add-products">Swap or add products</h2>You can swap or add products by navigating to the &quot;Manage Your Subscription&quot; section of your account and selecting the product you wish to add or swap. Building out a full routine? Consider subscribing to a bundle to experience the diverse benefits of our products together.<h2 id="change-your-delivery-frequency-or-next-ship-date">Change your delivery frequency or next ship date</h2>Subscriptions ship every 30, 45, or 60 days &#x2014; you choose. You can adjust your frequency or push your next ship date anytime from the Subscriptions dashboard.<h2 id="update-your-shipping-or-billing-information">Update your shipping or billing information</h2>Go to the &quot;Manage Address &amp; Payment Details&quot; section of your account to update your shipping address, card, or billing information.<h2 id="cancel-your-subscription">Cancel your subscription</h2>You can cancel anytime by navigating to the &quot;Manage Your Subscription&quot; section and selecting the product you wish to cancel. It takes two clicks &#x2014; no holds, no guilt.<h2 id="not-subscribed-yet">Not subscribed yet?</h2>Most CLEARSTEM products are available on Subscribe &amp; Save &#x2014; just select &quot;Subscribe &amp; Save&quot; on any product page, choose your delivery frequency, and add it to your cart. You&apos;ll save 15% on every order, automatically. Learn more in our article &quot;Are products available on subscription?&quot; right here in the Help Center.Still have questions? Reach out to us at <a href="mailto:support@clearstem.com">support@clearstem.com</a> &#x2014; we&apos;re happy to help.

Managing your subscription

If your order arrived damaged or leaking, here's exactly what to do — including what photos to take and how to reach us within the 7-day window.

We&apos;re so sorry your order didn&apos;t arrive in perfect condition. Damaged shipments are rare, but when they happen, we want to make it right quickly.<h2 id="what-counts-as-a-damaged-order">What counts as a damaged order?</h2><ul><li>Broken or cracked product packaging</li><li>Leaking products inside the box</li><li>Crushed or compromised outer packaging that affected the products</li><li>Opened or tampered packaging upon arrival</li></ul><h2 id="what-to-do-right-away">What to do right away</h2>Step 1: Take photos before discarding anything. Photograph the outer box, the products, and any damage visible.Step 2: Contact us within 7 days of delivery. Email <a href="mailto:support@clearstem.com">support@clearstem.com</a> with your order number, a description of the damage, and your photos.Step 3: We&apos;ll take care of the rest. In most cases, we&apos;ll send a replacement immediately &#x2014; no need to return the damaged product.<blockquote>Do I need to return the damaged product? Usually not. For most damage claims we don&apos;t require a return &#x2014; just photos and your order details. We&apos;ll let you know if we need anything else.</blockquote>

My order arrived damaged — what do I do?

Something missing? There are two different situations — a product missing from your box, or a package that never arrived. Find your situation and what to do next.

There are two different situations that feel similar but need different solutions. Find yours below.<h2 id="situation-a-my-package-arrived-but-a-product-is-missing">Situation A: My package arrived, but a product is missing</h2>First &#x2014; check your order confirmation email to verify all items were in the same shipment. During busy periods, some orders ship in multiple packages. Check your email and spam folders for any notifications of a split shipment.If everything was supposed to be in one box and a product is missing:<ul><li>Take a photo of everything you received alongside the packing slip</li><li>Contact us within 7 days of delivery at <a href="mailto:support@clearstem.com">support@clearstem.com</a> or via live chat</li><li>Include your order number and which item(s) are missing</li></ul>We&apos;ll verify against the packing record and ship the missing item right away.<blockquote>Common reason for missing items On rare occasions, a product sells out between order placement and fulfillment. If this happened, you should have received an email notification and a refund for that item. Check your inbox (including spam) for that notice.</blockquote><h2 id="situation-b-my-tracking-shows-delivered-but-i-never-got-the-package">Situation B: My tracking shows delivered, but I never got the package</h2>Before contacting us, try these steps &#x2014; they resolve the issue in many cases:<ul><li>Wait 24 hours. Carrier GPS and delivery scans sometimes update a few hours before physical delivery.</li><li>Check around your property &#x2014; side doors, mailroom, with a neighbor, with your building manager.</li><li>Check with anyone else at your address who may have brought it inside.</li><li>Look for a carrier notice &#x2014; the driver may have left it with a neighbor or in a secure location.</li></ul>If 24 hours have passed and the package is still nowhere to be found, contact us with your order number. We&apos;ll investigate with the carrier and, in most cases, send a replacement or issue a refund.<blockquote>Our commitment CLEARSTEM stands behind every order &#x2014; if we shipped it and you didn&apos;t receive it, we&apos;ll make it right.</blockquote>

Something is missing from my order

Received the wrong product? Here's what to do, what to have ready, and what we'll do to fix it fast — including our promise on prepaid returns and no charges for our error.

Receiving the wrong product is frustrating, and we want to resolve it as quickly as possible.<h2 id="what-to-do">What to do</h2><ul><li>Don&apos;t discard the wrong item &#x2014; we may ask you to return it (or we may not, depending on the situation).</li><li>Contact us within 7 days of delivery via live chat, email <a href="mailto:support@clearstem.com">support@clearstem.com</a>, or the Help Center contact form.</li><li>Have ready: your order number, the name of the product you received, the name of the product you ordered, and a photo of what arrived.</li></ul><h2 id="what-happens-next">What happens next</h2>Once we confirm the mix-up, we&apos;ll ship your correct item immediately &#x2014; typically with expedited shipping at no charge to you. In most cases, we&apos;ll also send a prepaid return label for the wrong item, or let you keep it if the return isn&apos;t necessary.<table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(215, 198, 230); text-align: center;">Our promise You will never be asked to return something in these cases without a prepaid label, and you will never be charged for our fulfillment error. </td></tr></tbody></table>

I received the wrong item — what do I do?

For additional support, email our support team at support@clearstem.com

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The Clear Guide: MINDBODYSKIN®

MINDBODYSKIN®

The Clear Guide: HYDRAGLOW™

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The Clear Guide: CLEARITY®

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The Clear Guide: VITAMINSCRUB®

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The Clear Guide: BRIGHTEYES

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The Clear Guide: GENTLECLEAN

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Product Info

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Is CLEARSTEM pregnancy and nursing safe?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

What is the shelf-life of your products?

Using Your Products

Where do you ship?

What happens if my package is returned to sender?

Do you offer free shipping?

What shipping method do you use?

Can I place orders to ship internationally?

Do you ship to PO Boxes?

My order is stuck in transit — what should I do?

Shipping

What is your return policy?

Do you offer exchanges?

When will my refund arrive?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs