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Do you offer any discounts?

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General

How to build your CLEARSTEM routine

Where do I start?

Skin Quiz + Pore-Clogger Checker

Is CLEARSTEM pregnancy and nursing safe?

What CLEARSTEM product is right for me?

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Are your products tested on animals? Are they cruelty-free?

Where are your products made?

Are your products gluten-free?

Do any of your products contain fragrance?

Can I use CLEARSTEM products under makeup?

What is the shelf-life of your products?

Can I purchase your products in-store?

Products & Routines

Where do you ship?

What happens if my package is returned to sender?

Do you offer free shipping?

What shipping method do you use?

Do you ship to PO Boxes?

Shipping

What is your return policy?

Do you offer exchanges?

When will my refund arrive?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Are products available on subscription?

How do I create a subscription?

Where can I find the status of my order?

Can I change or cancel my order?

There is an issue with my order I just received. What should I do?

How do I update my shipping or billing information?

How can I swap or add more products?

How do I cancel my subscription?

My order arrived damaged — what do I do?

Something is missing from my order

I received the wrong item — what do I do?

Orders & Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs

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Discount Code FAQs