Returns and Exchanges
What is your return policy?
30-day money-back guarantee, how to start a return or exchange via Loop, fees, and special cases including gifts, bundles, and international orders.
Do you offer exchanges?
Yes, we offer exchanges as part of our 30-day money-back guarantee from the date of delivery. Find out more here!
When will my refund arrive?
Our team processes refunds immediately. Here's what to expect by payment method, what to do if funds haven't appeared after 5 business days, and how store credit works.
What happens if I return an item from a bundle?
If you return part of a discounted bundle, we’ll recalculate your total based on the price items you kept. That means your refund may be adjusted accordingly, but we’ll always be transparent about it and let you know the details upfront. Find out mor
I got a product as a gift, can I still return or exchange it?
If you received a CLEARSTEM product as a gift and it’s not quite right for you, we’re happy to help with a store credit or exchange. Simply reach out to us at [email protected] with the order details, or the name of the gift giver if you don’t ha
I purchased your order from a retail store, can I return it to you?
If you purchased your order from a retail store, please follow their return policy and instructions for returns. They will be able to assist you directly with any returns or exchanges according to their return guidelines.