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At CLEARSTEM, we want you to love everything you are using! If you have decided to go in another direction for whatever reason, we understand and are here to initiate an effortless exchange or return. We accept returns from www.clearstem.com within 3
Yes, we offer exchanges as part of our 30-day money-back guarantee from the date of delivery. Find out more here!
Once your refund has been processed, you can expect it to reflect in your original payment method within 3-5 business days. We strive to ensure your refund is processed promptly and efficiently, so you can continue enjoying your shopping experience w
If you return part of a discounted bundle, we’ll recalculate your total based on the price items you kept. That means your refund may be adjusted accordingly, but we’ll always be transparent about it and let you know the details upfront. Find out mor
If you received a CLEARSTEM product as a gift and it’s not quite right for you, we’re happy to help with a store credit or exchange. Simply reach out to us at [email protected] with the order details, or the name of the gift giver if you don’t ha
If you purchased your order from a retail store, please follow their return policy and instructions for returns. They will be able to assist you directly with any returns or exchanges according to their return guidelines. Find out more here!
Yes, international orders can be returned! Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. Don’t worry though, we’ll be with you every step of the way to guide you through