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Where are your products made?

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Any new product launches coming soon?

The Clear Guide: MINDBODYSKIN®

The Clear Guide: HYDRAGLOW™

The Clear Guide: BOUNCEBACK™

The Clear Guide: CLEARITY®

The Clear Guide: CELLRENEW®

The Clear Guide: HYDRABERRY™

The Clear Guide: VITAMINSCRUB®

The Clear Guide: BRIGHTEYES

The Clear Guide: GENTLECLEAN

The Clear Guide: YOUARESUNSHINE®

The Clear Guide: SKINSPRAY ALL DAY

The Clear Guide: VIBRANCE-C

The Clear Guide: GLASS EFFECT

The Clear Guide: EYE CANDY

The Clear Guide: SUNNYSIDEKICK®

The Clear Guide: SULFUR SPOT&MASK

The Clear Guide: GOOD SEEDS

The Clear Guide: HAIR SKIN NAILS

The Clear Guide: PREGAME®

The Clear Guide: SMOOTH OVER™

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Is CLEARSTEM pregnancy and nursing safe?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

What is the shelf-life of your products?

Using Your Products

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How much does shipping cost?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

Can I purchase your products in-store?

General

Where do you ship?

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Do you offer free shipping?

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My order is stuck in transit — what should I do?

Shipping

What is your return policy?

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What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Can I buy CLEARSTEM Products using my HSA or FSA?

Are products available on subscription?

Where can I find the status of my order?

Can I change or cancel my order?

There is an issue with my order I just received. What should I do?

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Managing your subscription

My order arrived damaged — what do I do?

Something is missing from my order

I received the wrong item — what do I do?

Orders & Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs