CLEARSTEM Help Center logo
CLEARSTEM Help Center logo

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Order Management and Subscriptions

Where can I find the status of my order?

You can easily check the status of your order using the tracking number sent to you via email. If you've already created an online account, you can track it directly through your online portal. We aim to process your order within 24-48 hours as long

Where can I find the tracking of my order?

You can easily check the status of your order using the tracking number sent to you via email. If you've already created an online account, you can track it directly through your online portal. We aim to process your order within 24-48 hours as long

How do I change or cancel my order?

We understand that plans can change, and we're here to help! We'll need to check if your order can be canceled or changed because our fulfillment center processes orders very quickly. Please contact us as soon as possible at [email protected], an

There is an issue with my order I just received. What should I do?

We’re so sorry to hear there’s an issue with your order, and we want to make this right for you! Please head over to the ‘Chat with us’ feature on our website and select 'There is something wrong with my order.' This will help us assist you as quickl

How does your subscription work?

Our subscription service is designed to make getting your favorite CLEARSTEM products hassle-free. Simply select your desired frequency of delivery before checking out, and we'll automatically ship your chosen products to you at the selected interval

How do I create a subscription?

We proudly offer subscription options on almost all of our products! When you subscribe to a product, you will receive a discount for every recurring order of your chosen product. You will be automatically billed on your set subscription date and the

How do I update my shipping or billing information?

To update your shipping or billing information, log in to your online account and go to the "Manage Address & Payment Details" section. If you have any further questions, you can contact us at [email protected]. We’ll be happy to assist you. We’r

How can I swap or add more products?

You can easily swap or add more products by logging into your online account and navigating to the "Manage Your Subscription" section. Select the product you wish to add or swap. If you have any further questions, you can contact us at support@clears

How do I cancel my subscription?

You can easily cancel your subscription by logging into your online account, navigating to the "Manage Your Subscription" section, and selecting the product you wish to cancel. If you have any further questions, you can contact us at support@clearste