CLEARSTEM Help Center logo
CLEARSTEM Help Center logo

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Order Management and Subscriptions

Where can I find the status of my order?

You can track your order using the tracking number we emailed you after checkout. If you created an account, you can also check your order status right from your CLEARSTEM portal.Or just use this link and enter the email or mobile number you used at

How do I change or cancel my order?

We understand that sometimes plans change, and we’re here to assist! Please know that our fulfillment center processes it quickly, which means we're unable to make changes or cancel orders after they’ve been submitted. If you need help or have any co

There is an issue with my order I just received. What should I do?

We’re so sorry to hear there’s an issue with your order, and we want to make this right for you! Please head over to the ‘Chat with us’ feature on our website and select 'There is something wrong with my order.' This will help us assist you as quickl

How does your subscription work?

Our subscription service is designed to make getting your favorite CLEARSTEM products hassle-free. Simply select your desired frequency of delivery before checking out, and we'll automatically ship your chosen products to you at the selected interval

How do I create a subscription?

We proudly offer Subscribe & Save options on most of our products to help keep your skincare routine consistent and stress-free. Simply select “Subscribe & Save” on the product page, choose your preferred delivery frequency every 30, 45, or 60 days,

How do I update my shipping or billing information?

To update your shipping or billing information, log in to your online account and go to the "Manage Address & Payment Details" section. If you have any further questions, you can contact us at [email protected]. We’ll be happy to assist you. We’r

How can I swap or add more products?

You can easily swap or add more products by logging into your online account and navigating to the "Manage Your Subscription" section. Select the product you wish to add or swap. If you have any further questions, you can contact us at support@clears

How do I cancel my subscription?

You can easily cancel your subscription by logging into your online account, navigating to the "Manage Your Subscription" section, and selecting the product you wish to cancel. If you have any further questions, you can contact us at support@clearste