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CLEARSTEM Help Center

Thank you for asking! We&#x2019;re excited to share that we ship all over the USA and internationally, except Europe. We&apos;re committed to ensuring your products reach you. We&apos;re here to make your shopping experience as seamless and convenient as possible!A note about SKINSPRAY ALL DAY: Due to shipping carrier regulations, SKINSPRAY ALL DAY ships via ground shipping only &#x2014; the same way products like perfume and nail polish travel. At this time, SKINSPRAY ALL DAY can&#x2019;t be shipped internationally or to Hawaii, Alaska, or Puerto Rico. The product itself hasn&#x2019;t changed one bit &#x2014; this is purely about how it travels from us to you!

Thank you for asking! We’re excited to share that we ship all over the USA and internationally, except Europe. We're committed to ensuring your products reach you. We're here to make your shopping experience as seamless and convenient as possible!. A

Where do you ship?

Shipping

How to build your CLEARSTEM routine

Where do I start?

What CLEARSTEM product is right for me?

Skin Quiz + Pore-Clogger Checker

How is CLEARSTEM different?

Getting Started

Help, I can’t log into my account.

Do you offer any discounts?

How much does shipping cost?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

Can I purchase your products in-store?

General

Where are your products made?

Is CLEARSTEM suitable for all genders?

Are your products tested on animals? Are they cruelty-free?

Are your products gluten-free?

Any new product launches coming soon?

General Product Questions

The Clear Guide: MINDBODYSKIN®

MINDBODYSKIN®

The Clear Guide: HYDRAGLOW™

HYDRAGLOW™

The Clear Guide: BOUNCEBACK™

BOUNCEBACK™

The Clear Guide: CLEARITY®

CLEARITY®

The Clear Guide: CELLRENEW®

CELLRENEW®

The Clear Guide: HYDRABERRY™

HYDRABERRY™

The Clear Guide: VITAMINSCRUB®

VITAMINSCRUB®

The Clear Guide: BRIGHTEYES

BRIGHTEYES

The Clear Guide: GENTLECLEAN

GENTLECLEAN

Product Info

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Is CLEARSTEM pregnancy and nursing safe?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

What is the shelf-life of your products?

Using Your Products

What happens if my package is returned to sender?

Do you offer free shipping?

What shipping method do you use?

Can I place orders to ship internationally?

Do you ship to PO Boxes?

My order is stuck in transit — what should I do?

What is your return policy?

Do you offer exchanges?

When will my refund arrive?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Can I buy CLEARSTEM Products using my HSA or FSA?

Are products available on subscription?

Where can I find the status of my order?

Can I change or cancel my order?

There is an issue with my order I just received. What should I do?

How do I update my shipping or billing information?

Managing your subscription

My order arrived damaged — what do I do?

Something is missing from my order

I received the wrong item — what do I do?

Orders & Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs

Where do you ship?Updated 18 days ago