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<p id="isPasted"><span style="text-decoration: none; font-family: Tahoma, Geneva, sans-serif;" id="isPasted">We understand how important it is for you to receive your items promptly. We offer both standard and expedited shipping options to meet your needs. Our standard shipping is dependable and ensures your order arrives in good time. If you require your items sooner, our expedited shipping is available for an additional fee.</span></p>

We understand how important it is for you to receive your items promptly. We offer both standard and expedited shipping options to meet your needs. Our standard shipping is dependable and ensures your order arrives in good time. If you require your i

What shipping method do you use?

Shipping and Delivery

Help, I can’t log into my account.

Do you offer any discounts?

How much does shipping cost?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

General

Where do I start?

Skin Quiz + Pore-Clogger Checker

Is CLEARSTEM pregnancy and nursing safe?

What CLEARSTEM product is right for me?

Are your products tested on animals? Are they cruelty-free?

Where are your products made?

Are your products gluten-free?

Do any of your products contain fragrance?

Can I use CLEARSTEM products under makeup?

What is the shelf-life of your products?

Can I purchase your products in-store?

Product Questions

Where do you ship?

What happens if my package is returned to sender?

Do you offer free shipping?

Do you ship to PO Boxes?

What is your return policy?

Do you offer exchanges?

How long does it take to get a refund?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Where can I find the status of my order?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

How does your subscription work?

How do I create a subscription?

How do I update my shipping or billing information?

How can I swap or add more products?

How do I cancel my subscription?

Order Management and Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs

What shipping method do you use?Updated a month ago