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Each product has its own instructions to get the maximum benefits. Please refer to the instructions on the packaging or the instructions listed on the product page for your convenience.

Each product has its own instructions to get the maximum benefits. Please refer to the instructions on the packaging or the instructions listed on the product page for your convenience.

How do I use CLEARSTEM products?

Product Questions

Help, I can’t log into my account.

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What forms of payment do you accept?

Do you offer any discounts?

Do you offer wholesale pricing?

General

Skin Quiz + Pore-Clogger Checker

Can I purchase your products in-store?

Is CLEARSTEM suitable for all genders?

Is CLEARSTEM pregnancy and nursing safe?

What CLEARSTEM product is right for me?

Are your products tested on animals? Are they cruelty-free?

Are your products gluten-free?

What is the shelf-life of your products?

Where are your products made?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

Do you have any new product launches?

How much does shipping cost?

Coordinating delivery with carrier

Why has my order been split?

Do you offer free shipping?

What shipping method do you use?

Where do you ship?

Do you ship to PO Boxes?

Where will your order ship from?

Shipping and Delivery

What is your return policy?

Do you offer free returns?

How long does it take to get a refund?

Do you offer exchanges?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Where can I find the status of my order?

Where can I find the tracking of my order?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

How does your subscription work?

How do I create a subscription?

How do I update my shipping or billing information?

How can I swap or add more products?

How do I cancel my subscription?

Order Management and Subscriptions

How do I use CLEARSTEM products?Updated 5 months ago