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CLEARSTEM Help Center

<span id="isPasted" style="font-size: 16px; font-family: Tahoma, Geneva, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are currently working on a few magic items! &#xA0;Stay tuned&#x2026; We love and appreciate feedback so <a href="mailto:support@clearstemskincare.com">let us know</a> which items you would like us to formulate!Email us at support@clearstem.com

We are currently working on a few magic items!  Stay tuned… We love and appreciate feedback so let us know which items you would like us to formulate!. Email us at support@clearstem.com

Any new product launches coming soon?

Product Info

General Product Questions

How to build your CLEARSTEM routine

Where do I start?

What CLEARSTEM product is right for me?

Skin Quiz + Pore-Clogger Checker

How is CLEARSTEM different?

Getting Started

Help, I can’t log into my account.

Do you offer any discounts?

How much does shipping cost?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

Can I purchase your products in-store?

General

Where are your products made?

Is CLEARSTEM suitable for all genders?

Are your products tested on animals? Are they cruelty-free?

Are your products gluten-free?

The Clear Guide: MINDBODYSKIN®

MINDBODYSKIN®

The Clear Guide: HYDRAGLOW™

HYDRAGLOW™

The Clear Guide: BOUNCEBACK™

BOUNCEBACK™

The Clear Guide: CLEARITY®

CLEARITY®

The Clear Guide: CELLRENEW®

CELLRENEW®

The Clear Guide: HYDRABERRY™

HYDRABERRY™

The Clear Guide: VITAMINSCRUB®

VITAMINSCRUB®

The Clear Guide: BRIGHTEYES

BRIGHTEYES

The Clear Guide: GENTLECLEAN

GENTLECLEAN

Experiencing a reaction, blemishes, or unexpected result? Read this first.

Is CLEARSTEM pregnancy and nursing safe?

Can I use CLEARSTEM products under makeup?

Do any of your products contain fragrance?

What is the shelf-life of your products?

Using Your Products

Where do you ship?

What happens if my package is returned to sender?

Do you offer free shipping?

What shipping method do you use?

Can I place orders to ship internationally?

Do you ship to PO Boxes?

My order is stuck in transit — what should I do?

Shipping

What is your return policy?

Do you offer exchanges?

When will my refund arrive?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Returns and Exchanges

Can I buy CLEARSTEM Products using my HSA or FSA?

Are products available on subscription?

Where can I find the status of my order?

Can I change or cancel my order?

There is an issue with my order I just received. What should I do?

How do I update my shipping or billing information?

Managing your subscription

My order arrived damaged — what do I do?

Something is missing from my order

I received the wrong item — what do I do?

Orders & Subscriptions

How do I apply a discount code to my order?

Can I use more than one discount code at checkout?

Are discount codes valid on all products?

Why does my discount code only apply to certain items?

What should I do if I forgot to apply my discount code?

Can I reuse a discount code on multiple orders?

Do discount codes apply to subscription orders?

Discount Code FAQs

Any new product launches coming soon?Updated 10 days ago