Experiencing a reaction, blemishes, or unexpected result? Read this first.Updated 2 days ago
We know how disappointing it is when a product doesn't perform the way you hoped — especially when you're already dealing with skin concerns. Here's what to know before requesting a return.
Skin purging vs. a reaction: what's the difference?
Purging is a temporary increase in blemishes that can happen in the first 2–6 weeks of using active ingredients (like CELLRENEW® or VITAMINSCRUB®). It means the product is accelerating cell turnover — existing congestion surfaces faster. It typically resolves on its own.
A true reaction looks different — redness, swelling, burning, hives, or persistent irritation that doesn't improve. This is your skin telling you to stop.
| Purging | Reaction |
|---|---|
| Blemishes in your usual areas | Blemishes or redness in new areas |
| Resolves within 4–6 weeks | Gets worse, not better |
| No burning or stinging | Burning, itching, or swelling |
| Starts 1–2 weeks in | Can start immediately |
MINDBODYSKIN® — supplement guidance
- Try taking it with food. Most digestive discomfort resolves when taken with a full meal.
- Start with 2 capsules. If you began with the full dose, try reducing to 2 capsules with your evening meal for 1–2 weeks.
- Give it time. Hormonal blemish supplements work on a cycle — most customers see results between weeks 6–12.
If symptoms persist or are severe, discontinue use and consult your healthcare provider. Please contact us so we can document your experience.
Skincare reactions
- Stop using the product immediately.
- Let your skin recover for 5–7 days before reintroducing anything new.
- Contact us immediately. Email [email protected] with your order number, the product(s) used, a description of your reaction, and photos if possible.
Results timeline: what to expect
| Concern | Expected timeline |
|---|---|
| Hydration + texture improvements | 2–4 weeks |
| Blemish reduction | 6–8 weeks |
| Scar fading (CELLRENEW®) | 8–12 weeks |
| Hormonal blemish improvement (MINDBODYSKIN®) | 8–12 weeks |
If you've been consistent for 12 weeks and aren't seeing improvement, email us and ask for a routine review — our team can offer support in uncovering what's blocking your results.