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Help, I can’t log into my account.

General

Do you offer any discounts?

What forms of payment do you accept?

I was unable to attend the masterclass, do you have a recording?

Do you offer wholesale pricing?

Where do I start?

Skin Quiz + Pore-Clogger Checker

Is CLEARSTEM pregnancy and nursing safe?

What CLEARSTEM product is right for me?

Are your products tested on animals? Are they cruelty-free?

Where are your products made?

Are your products gluten-free?

Do any of your products contain fragrance?

Can I use CLEARSTEM products under makeup?

What is the shelf-life of your products?

Can I purchase your products in-store?

Product Questions

What happens if my package is returned to sender?

How much does shipping cost?

Coordinating delivery with carrier

Why has my order been split?

Do you offer free shipping?

What shipping method do you use?

Where do you ship?

Do you ship to PO Boxes?

International Shipping Costs

Shipping and Delivery

What is your return policy?

Do you offer exchanges?

How long does it take to get a refund?

What happens if I return an item from a bundle?

I got a product as a gift, can I still return or exchange it?

I purchased your order from a retail store, can I return it to you?

Are international orders eligible for return?

Returns and Exchanges

Where can I find the status of my order?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

How does your subscription work?

How do I create a subscription?

How do I update my shipping or billing information?

How can I swap or add more products?

How do I cancel my subscription?

Order Management and Subscriptions

Help, I can’t log into my account.Updated a month ago